Welcome to VitaFence Co Store’s FAQ page. Here you’ll find answers to common questions about our products, delivery, payments, and more. We’re committed to providing you with quality fencing, landscaping, and garden products along with exceptional service.
Product Questions
What types of fencing materials do you offer?
We provide a comprehensive range of fencing solutions including Agricultural Fencing, Chain Link Fencing, Closeboard Fence Panels, Deer Fencing, Electric Fencing, and various types of fence posts including Concrete and Cundy Peel options.
Do you offer garden tools and maintenance products?
Yes, we carry a selection of Garden Maintenance & Tools, Fencing Tools and Essentials, and other garden tools to help you complete your outdoor projects.
Are your timber products treated for outdoor use?
Our Brown Treated Softwood Sleepers and other timber products are specifically treated for durability and outdoor use, making them resistant to weather elements and ideal for landscaping projects.
Delivery & Shipping
What delivery options do you offer?
We provide two main shipping methods: Standard Shipping (£12.95) via DHL or FedEx (10-15 days delivery), and Free Shipping for orders over £50 via EMS (15-25 days delivery).
How long does order processing take?
Our team processes orders within 1-2 business days, which includes quality checks and careful packaging to ensure your items arrive in perfect condition.
Do you ship internationally?
Yes, we ship worldwide to most countries, excluding some remote areas in Asia and other regions due to logistical constraints. We handle all necessary documentation for international shipments.
Can I track my order?
Yes, we provide tracking information for both shipping options. You’ll receive an email with tracking details once your package is dispatched.
Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and secure transactions.
Is my payment information secure?
Absolutely. We use secure encryption technology to protect all your payment information and ensure safe transactions.
Returns & Refunds
What is your return policy?
We accept returns within 15 days of receipt. Items must be in original condition for a refund or exchange. Please contact our support team at [email protected] to initiate a return.
How long do refunds take to process?
Once we receive your returned items and verify their condition, we process refunds within 5-7 business days. The time it appears in your account depends on your payment provider.
Technical Support & Contact
How can I contact customer service?
You can reach our expert team by email at [email protected]. We’re here to help with any questions about our products, delivery, or your orders.
Do you offer technical advice for installation projects?
While we specialize in providing quality products, our team can offer basic guidance on product selection and usage. For complex installation questions, we recommend consulting with a professional installer.
If you have any other questions not covered here, please don’t hesitate to contact us at [email protected]. Our dedicated team at VitaFence Co Store is committed to helping you with all your fencing and garden project needs.
VitaFence Co Store
68 Brazen Gate, Norwich, GB NR7O 8TJ
Email: [email protected]