Privacy Policy

Welcome to VitaFence Co Store (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website thefencedeals.com or make a purchase from us. By using our site, you agree to the practices described in this policy.

1. Information We Collect

We collect information to provide you with a seamless shopping experience and to improve our services. The types of data we collect include:

• Personal Information: When you make a purchase or create an account, we collect details such as your name, email address, shipping address, billing address, and payment information (e.g., credit card details processed securely via our payment gateways).
• Transaction Data: Details about the products you purchase, including order history, payment method, and transaction amounts.
• Technical Data: Information about your device and browsing behaviour, including IP address, browser type, operating system, and pages visited on our site, collected through cookies and similar technologies.
• Communication Data: If you contact our customer service team (e.g., via email at [email protected]), we may keep records of your queries and our responses.

2. How We Use Your Information

We use your data for the following purposes:

• To process your orders and deliver products, including managing payments and shipping.
• To communicate with you about your orders, account updates, and promotional offers (if you have opted in).
• To improve our website, products, and services based on your feedback and usage patterns.
• To prevent fraud and enhance the security of our site.
• To comply with legal obligations and enforce our terms and conditions.

3. Data Sharing and Disclosure

We value your trust and do not sell your personal data to third parties. However, we may share your information with:

• Service Providers: Trusted partners who assist us in operating our website, processing payments (e.g., Visa, MasterCard, PayPal), shipping products, and providing customer support. These providers are contractually obligated to handle your data securely and only for the purposes we specify.
• Legal Authorities: If required by law or to protect our rights, we may disclose information to comply with legal proceedings, regulations, or government requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity under the same privacy standards.

We ensure all third parties adhere to data protection laws and respect your privacy.

4. Data Storage and Security

Your data is stored securely on servers located within the European Economic Area (EEA) and other regions with robust data protection laws. We implement industry-standard measures to safeguard your information:

• Encryption technology (e.g., SSL) to protect data during transmission.
• Access controls to restrict unauthorised access to your personal information.
• Regular security assessments to identify and address vulnerabilities.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your login details confidential.

5. Your Rights

Under data protection laws (such as the GDPR), you have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You may update or correct inaccurate information in your account.
• Deletion: You can request the deletion of your data, subject to legal obligations.
• Objection: You may object to certain uses of your data, such as direct marketing.
• Data Portability: You can request a transfer of your data to another service provider.

To exercise these rights, contact us at [email protected]. We will respond within 30 days and may ask for verification to ensure your identity.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for site functionality, such as processing payments and managing your shopping cart.
• Analytical Cookies: Help us understand how visitors use our site (e.g., via Google Analytics) to improve performance.
• Marketing Cookies: Used to display relevant ads based on your interests (you can opt out via your browser settings).

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect site functionality.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review it regularly.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please reach out to us:

We are here to assist you and ensure your privacy is respected.